Archive for December, 2009

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    2010 U.N. report shows positive indicators for Global economy
    Economically 2009 has been as difficult as any year in the last 40 according to official statistics being released by the United Nations economic panel. Of the 160 nations providing data, 1079 showed a reduction in per capita income with the ratio being higher the more developed the nation was. Significant growth in unemployment coupled with productivity/profit reductions...
    by Tim at December 29th, 2009 at 03:12 pm
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    CSR – From Customer Service Representative to Corporate Social Responsibility
    Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives.  In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of its role in everyday business operations. Miratel was founded with a commitment to the highest standards of...
    by Angela at December 23rd, 2009 at 09:12 pm
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    Understanding outsourcing of call center services
    The global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business regardless of whether you are providing goods or services and we are quite naturally experiencing many similar changes within the call center industry....
    by Tim at December 23rd, 2009 at 09:12 pm
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    It’s All About the Green – Miratel’s Green Initiatives
    In these economic times, it would be reasonable for businesses to focus on running their day to day operations and see green initiatives as a luxury they just can’t afford.   We don’t see this as being an option for us. Miratel is committed to protecting and enhancing our environment. As a Company, we consistently strive to minimize toxins and reduce consumption...
    by Angela at December 23rd, 2009 at 08:12 pm
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    Welcome to the Miratel blog
    Welcome to the Miratel Blog. In the weeks ahead you’ll see an expansion of resources about our company, the entire outsourced call center industry and the trends in the marketplace. Our blog will be a resource to compliment the Miratel Solutions Inc website and keep you current with news about us and the support we can provide for your business. 2010 will be an exciting...
    by Tim at December 21st, 2009 at 05:12 pm
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