Archive for January, 2010

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    The value of excellent customer service
    Sometimes things should just be assumed, if you don’t allow yourself enough time you’ll be late, if you don’t stay organised you’ll forget things and if you don’t look after your customers you’ll eventually lose them. Everyone in business knows that quality customer service is expected, needed and demanded but a new survey has been released...
    by Tim at January 29th, 2010 at 12:01 am
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    Should green mandates alter supply and demand? (part one)
    Should individual states mandate that government offices and schools use only green cleaning products? That decision presents a tightrope to walk especially when almost every business, municipality and individual employed at the state and local level is watching spending like never before. On the other hand there is a common interest and expectation from citizens that...
    by Tim at January 28th, 2010 at 12:01 am
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    Customer Service – Preparation is key
    Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I’ve seen time and time again people trying to react as quickly as possible rather than truly understand the needs, expectations and concerns the customer...
    by Tim at January 27th, 2010 at 12:01 am
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    New economy may require that you take a new path
    This is a brand new economy, and succeeding in it will likely take a very different path. The last few years have shown that a company that can’t change with the times will most likely be left behind and eventually struggle to survive.  With the seeds of recovery beginning to take root how can your business return to growth and prosperity. Understanding how we arrived...
    by Tim at January 26th, 2010 at 12:01 am
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    Meatless Monday with Asparagus, Mint and Lemon Risotto
    Happy Meatless Monday!  We’re back with another delicious vegetarian recipe to show our commitment to Meatless Monday, an eco-friendly campaign to help reduce your carbon footprint by choosing a meat-free alternative every Monday.  This week, we present a risotto recipe courtesy of well known chef and cookbook author, Jamie Oliver.  Today’s recipe is straight from...
    by Tracy at January 25th, 2010 at 12:01 am
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