Ask any of our clients why they continue to work with us and you might hear about how dedicated, responsive, results-driven or how experienced we are. They might cite our technology, flexibility, cost-effectiveness or our attention to detail. Some might even say they simply like working with our people and enjoy the ideas we bring to their inbound, outbound or fundraising programs. We know that it is all of these elements and more that have allowed us to grow over the years and create long lasting customer relationships.
Miratel began in 2000 with a 50 seat facility which has gradually expanded to house over 160 web-enabled seats within our Toronto Call Center plus 40 additional workstations at our business continuity site located in Vaughan, Ontario. Our Toronto Call Center now successfully handles over 1 million inbound calls and makes over 3 million outbound calls per year. We thereby have the experience and resources to deliver the highest level of flexibility to provide the service levels and quality you would expect when selecting an outsourcing partner.
Our growth has been fueled by combining call center expertise, a commitment to excellent service, a focus on value for money and our expansion into e-Commerce and letter shop mail services. We take pride in our ability to assess, plan and implement outsourced call center campaigns that deliver the results that you require. Our testimonials speak for themselves.
There are a number of things that set Miratel apart, such as our commitment to green initiatives, our dedication to our corporate social responsibility and social justice. In short, Miratel is dedicated to remaining leaders in the green business movement and making a lasting, positive difference in the world. We will constantly re-evaluate how we do what we do to keep our services affordable and make our business more environmentally and socially beneficial to the world.
When selecting the ideal call center partner you need to understand their skills and their values. We offer our clients consummate call center project management, data analytics and a commitment to excellence built on proven methodologies, experienced leadership and extensive insight into customer behaviours and market trends. Our ethics and knowledge will be supported by the actions we display.
We have a “Yes We Can” attitude, a winning spirit and a steadfast dedication to exceeding your expectations. We know that we can only look good by making you look good. We believe that our proactive approach to creating cost effective business solutions to match your needs reinforces the logic behind selecting Miratel as your outsourcing partner. We welcome you to tour our facilities so you can see our operations in action first hand or, alternatively, please preview our corporate video on this website for an overview.
We are confident that every individual at our Toronto Call Center understands and appreciates that our service must always represent the highest levels of commitment and consistency, with that assured our promises to you as a client will be reached. We look forward to demonstrating that experience and dedication to you.