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Top 10 Companies with the Most Employees

One of the challenges in call centers is the large number of employees (and different personalities) you have to manage to achieve customer performance and quality objectives.   Once you understand that establishing rapport, accountability and respect are  essential, it’s less of a challenge and you start seeing results from your team.  I thought of some […]

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RBC Survey shows increase in optimism about Canadian economy

With the arrival of the New Year comes the first in what I expect to be a series of surveys to gauge both national and regional pulse in terms of the economic outlook for 2010. The Royal Bank of Canada have today released a follow up to their November 2009 survey which displays a definitive […]

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2010 U.N. report shows positive indicators for Global economy

Economically 2009 has been as difficult as any year in the last 40 according to official statistics being released by the United Nations economic panel. Of the 160 nations providing data, 1079 showed a reduction in per capita income with the ratio being higher the more developed the nation was. Significant growth in unemployment coupled […]

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