Archive for the ‘Outsource’

  • 0
    Call centre logic, never sacrifice training and quality control
    I’m a firm subscriber to the statement that ‘history repeats itself’ and its cousin quotation ‘we can learn everything from history’. Both apply in equal measure whether you are looking at civilizations, politics, cultural fads or indeed economics. With such fabled truths to rely upon why do many companies fail to learn from the past and return...
    by at June 8th, 2010 at 01:06 pm
  • 0
    Outsourcing works, but evaluate who will provide the service
    Outsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program with maximum efficiencies. You’ll benefit due to solutions that provide you the flexibility, reporting capabilities,...
    by at May 28th, 2010 at 12:05 am
  • 0
    Call center forecasting – Massachusetts underestimates green rebate program
    Call centre planning and forecasting are both integral pieces in managing a client call campaign. When meeting with a new client a call centre must fully investigate call forecasts and build a model for staffing and support resources around that model. Scheduling and resource management are critical components in delivering a successful inbound call campaign and having...
    by at April 26th, 2010 at 02:04 pm
  • 0
    Call Center Tidings – positive growth over the last week
    Announced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an economy that is only just beginning to find it’s feet once more. The variety of businesses outsourcing their customer support or providing these added services in house...
    by at February 25th, 2010 at 12:02 am
  • 0
    Rule one in telemarketing – follow the law
    It really should go without saying that research and preparation are the keystones to a successful business strategy. When your profit margin and/or success on contracted business is being assessed why would you fail to check the legislation, rules or conditions of conducting business. Failure to adhere to published guidelines and laws is a surefire way to throw any profit...
    by at February 19th, 2010 at 12:02 am
« Older Entries
Newer Entries »
Get Adobe Flash playerPlugin by wpburn.com wordpress themes