Miratel Services

Inbound Call Centre |Outbound Call Centre | Lottery Management | Professional Fundraising | Letter Shop Fulfillment | E-Commerce | Business Continuity

Our Toronto call center provides the menu of services you would anticipate from a leading North American call center. We have the skills to forge custom made solutions that match your business needs in an ideal fashion. We can provide outsourced inbound call center solutions to a wide variety of telephonic customer support.

Inbound Services

Experienced Sales/Order Taking
Lottery Ticket Sales | DRTV Response |Catalogue Order Taking | Promotion Response | Donor Line

Superior Relationship Management
Customer Service Support | Lottery Customer Service | Information Line | Dealer Location

Proficient Reservations
Event Participation | Appointment Setting | Marketing Promotion Response | Class/Seminar Registration

Accomplished Business Support Services
Technical Support | Overflow Support | Business Continuity | Disaster Recovery | Whistle Blower Line

Outbound Services

Expert Relationship Management
Lottery Customer Service | Courtesy Calls | Customer Care | Loyalty and Retention | Political Calling | Win-Back | Third Party Verification

Skilled Telemarketing
Fundraising for health/cause-based charities, Teams, Associations, Arts and Cultural Organizations | Product/Service Sales | Member/Donor Procurement | Lottery Courtesy Calls

Professional Market Research Survey
Customer Loyalty | Patient Satisfaction | Brand Awareness | Competitive Analysis | Product Evaluation | Employee Retention| Market Intelligence

Value Added Call Centre Services:

List Segmentation  |  Customized Flexible Reporting  |  Customized  Scripting  |  Data Mining and Management  |  Credit Card Merchant Account Management   |  PCI Compliant Credit Card Processing  |  24 x 7 x 365 Live Answer  |  Multi-lingual  | Business Continuity Plan to minimize downtime  |  24 hour DNC registration | Daily Off-site backups

Fundraising Services

Miratel appreciates that telefundraising is an important tool that represents far more than donations – it also brings loyal supporters with immeasurable lifetime value. We know we are representing your organization and will do so in the best possible manner during our every interaction. We understand that the reputation and credibility of your organization are at stake.
We apply a partnership approach to every project. Miratel believes that our industry experience will provide added depth to your fundraising program. We seek to bring value and results driven solutions to each client in a unique and creative fashion. Your results will reflect our success.

• We will initially co-create a strategy with you to establish the goals and objectives of your campaign
• Our experienced program management teams work closely with each client to develop compelling and creative fundraising strategies. Our strategy is built around ambitious yet realistic goals
• We will create motivating scripts and training guidelines that are representative of the organization we are serving while mindful of project goals

Learn much more about the benefits of partnering with Miratel for your fundraising program via our website.

Lottery Management Services

Nothing speaks to the quality and standards of our lottery solutions as effectively as the faith of renewed contracts our loyal clients continue to place in our hands. We consistently deliver cost-effective lottery solutions to our clients that maximize campaign performance, streamline processes, create efficiencies and forge valuable connections with their supporters. We apply our expertise and provide end-to-end solutions that are expansive, flexible and customizable, while maintaining the highest standards of integrity and accountability. Miratel molds each lottery solution by combining management efficiency with a complete understanding of each client’s distinct needs.

Miratel provides a diverse range of services combined with experience that leverages our core capabilities and exemplifies our vision to be a growing, innovative operation achieving extraordinary results through talented people. We are a licensed gaming supplier who can provide one-stop shopping to service all of your lottery program management needs. Our tailored solutions have helped define the success of our client’s lottery programs and we can do the same for you. Regardless of your service requirement, Miratel has the proven lottery solution for you. To learn more please visit our site.

E-Commerce Services

Our Toronto Call Center offers a full range of online services to aid in the management, growth and support of your e-commerce platform or to enhance your online presence. Whether you need to outsource your order tracking, email confirmations or provide live online chat to your customers; Miratel can provide the solutions that will lower your costs and allow you to focus on marketing your business. Learn more via our website.

Letter Shop Fulfillment

Our Toronto call center has continued to expand to provide convenient solutions matched to your changing service needs. We have integrated the best in letter/mailhouse services to enable your positive customer impact to be further enhanced. Miratel’s comprehensive letter shop fulfillment services include printing, envelope insertion, postage management, stock warehousing and back-office processing. Learn more via our website.