Zappos bring call center agents into foreground, by way of puppets I wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have a poor experience. When, like us, you invest a great deal of time recruiting, training, monitoring and using score based assessments to ensure...
by Tim at March 16th, 2010 at 12:03 am 
