Posts Tagged ‘call center training’

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    Walmart expands CSR benchmarking to include Canada
    Corporate Social Responsibility is most decidedly on the agenda for more and more businesses within our rapidly evolving market. That can only be a good thing as it represents a change in corporate culture that was little more than a idealistic hope a few decades ago. When you are essentially the largest company in North America having an effective CSR mandate is not only...
    by at February 16th, 2010 at 12:02 am
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    Customer Service – Preparation is key
    Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I’ve seen time and time again people trying to react as quickly as possible rather than truly understand the needs, expectations and concerns the customer...
    by at January 27th, 2010 at 12:01 am
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    Call Center Frontline, the 2010 US Census
    It’s a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many people are fearful of it and don’t trust the motivation behind it, others go to great lengths to avoid being captured by it. On the...
    by at January 19th, 2010 at 12:01 am
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    Help desk outsourcing – benefits follow informed decisions
    Outsourcing can be the best decision you ever make for your business providing it’s informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology and dependability. At Miratel Solutions we can provide a full range of call center services, online e-commerce...
    by at January 8th, 2010 at 06:01 pm
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