Posts Tagged ‘call centers’

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    Where next? An offshore, nearshore and domestic debate (part one)
    The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn’t most businesses be looking at record profits and shareholders breaking down the door to invest in such a successful strategy. As with most things the reality is quite different – the...
    by Tim at February 10th, 2010 at 12:02 am
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    Top 10 Companies with the Most Employees
    One of the challenges in call centers is the large number of employees (and different personalities) you have to manage to achieve customer performance and quality objectives.   Once you understand that establishing rapport, accountability and respect are  essential, it’s less of a challenge and you start seeing results from your team.  I thought of some of the large...
    by Tracy at January 12th, 2010 at 12:01 am
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