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6 Interesting Insights from the Preliminary Customer Experience Response Survey

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6 Interesting Insights from the Preliminary Customer Experience Response Survey

As a Canadian call centre, we are very much aware of the importance of a positive customer experience. It is no secret that a company is judged equally on the quality of its products and services as it is on the way they are experienced by the public. This is why research like The Customer […]

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Why it’s Time for Nonprofits to Get Social

guest post by Monish Ahuja The American Association of Fundraising Council recently stated that 60 percent of public charities saw a decrease in nonprofit fundraising results, with arts, culture and humanities organizations hit the hardest. The findings aren’t surprising, as more than 80 percent of philanthropic dollars are contributed by individuals, many of whom have […]

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5 Tips for Successful Town Hall Meetings to Advance Nonprofit Fundraising and Outreach Campaigns

I have worked within the professional fundraising industry for over 15 years servicing a variety of nonprofit fundraising programs. The explosion of social and other technologies in recent years has expanded the traditional methods of reaching and engaging supporters. While once very one-on-one in nature, the net is now cast much wider making it more […]

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