Posts Tagged ‘customer satisfaction’

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    Call Center Tidings – positive growth over the last week
    Announced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an economy that is only just beginning to find it’s feet once more. The variety of businesses outsourcing their customer support or providing these added services in house...
    by at February 25th, 2010 at 12:02 am
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    Jack in The Box drive through order travels 11,000 miles
    Outsourcing – it’s a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which we operate, namely North America but English speaking markets such as the UK, Ireland, Australia...
    by at February 17th, 2010 at 12:02 am
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    Where next? An offshore, nearshore and domestic debate (part one)
    The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn’t most businesses be looking at record profits and shareholders breaking down the door to invest in such a successful strategy. As with most things the reality is quite different – the...
    by at February 10th, 2010 at 12:02 am
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    Customer Service – Preparation is key
    Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I’ve seen time and time again people trying to react as quickly as possible rather than truly understand the needs, expectations and concerns the customer...
    by at January 27th, 2010 at 12:01 am
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    Understanding outsourcing of call center services
    The global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business regardless of whether you are providing goods or services and we are quite naturally experiencing many similar changes within the call center industry....
    by at December 23rd, 2009 at 09:12 pm
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