Posts Tagged ‘customer service’

  • 0
    Easy steps to improve your customer service results
    Excellent customer service within our Toronto call center is something that fills us with pride and we always strive to exceed our customer’s expectations. Like any customer facing business, gauging how well our team are providing customer service is of huge importance to us. Most companies measure the effectiveness of customer service upon overall results, but we...
    by Tim at November 2nd, 2010 at 12:11 am
  • 2
    Nike CSR – Just Do It, amid calls for them to Just Pay It
    I don’t really understand the situation that Nike have recently placed themselves in when it comes to Corporate Social Responsibility (CSR). This is a company that understood the very nature of their industry (products primarily made in third world nations and exported for sale in the West at substantial profit margins) has placed them under great scrutiny when outsiders...
    by Tim at July 27th, 2010 at 12:07 am
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    Customer Service poll shows email can be a soft spot in providing excellence
    Customer service remains an area where every good business understands the importance it holds and yet some very avoidable mistakes still occur. Refining your customer service processes and skills is a key component in the success of any business but are you really doing all you can with every customer interaction. As we’ve established most businesses have ‘sales’...
    by Tim at July 23rd, 2010 at 12:07 am
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    FIFA score CSR own goal in 2010 World Cup – part 1
    It’s the biggest sporting event on earth but when it comes to Corporate Social Responsibility (CSR) the 2010 FIFA World Cup is failing to score goals. While FIFA are very proud (draconian?) about their management and organization of this summer’s World Cup it seems they have spent far more on corporate negotiations, licensing wars and sponsorship meetings than...
    by Tim at July 2nd, 2010 at 12:07 am
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    Consistency is the key to customer service
    If you work in a position where you have direct contact with customers or service providers you’re almost certainly very aware of the importance of excellent customer service. I’ve worked directly with clients over the years but also managed my own team in a budget and forecasting department, I took my customer experience and applied it directly to the employees...
    by Tim at May 25th, 2010 at 12:05 am
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