Posts Tagged ‘nearshore outsourcing’

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    Outourced call center solutions moving further East according to report
    The global trajectory for call center solutions continues to change perhaps more rapidly than had ever been forecasted. Only a decade after the concept of BPO (business process outsourcing) was established there looks to be a change at the head of the table overseas in the near future. According to a new study by Everest Research Institute, despite a much smaller population...
    by Tim at December 28th, 2010 at 12:12 am
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    Call Center Tidings – positive growth over the last week
    Announced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an economy that is only just beginning to find it’s feet once more. The variety of businesses outsourcing their customer support or providing these added services in house...
    by Tim at February 25th, 2010 at 12:02 am
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    Jack in The Box drive through order travels 11,000 miles
    Outsourcing – it’s a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which we operate, namely North America but English speaking markets such as the UK, Ireland, Australia...
    by Tim at February 17th, 2010 at 12:02 am
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    Where next? An offshore, nearshore and domestic debate (part one)
    The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn’t most businesses be looking at record profits and shareholders breaking down the door to invest in such a successful strategy. As with most things the reality is quite different – the...
    by Tim at February 10th, 2010 at 12:02 am
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    Outsourced call centers can swing a campaign
    No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case less than 5 points, every tactic has implications and this particular election may owe (or blame…again depending your politics) it’s...
    by Tim at January 21st, 2010 at 12:01 am
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