Posts Tagged ‘outsourcing’

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    Economics and customer service sees offshoring losing some appeal
    An interesting story appeared on NPR last week which was in keeping with an earlier post that I had written about the gradual return of call-center positions to North America which had previously been outsourced to overseas call centers. The story itself looks a broad cross-section of reasons as to why this trend is beginning to accelerate and while outsourcing is by no...
    by Tim at September 7th, 2010 at 12:09 am
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    Is offshoring heading toward a boomerang decade?
    I found a very interesting story today concerning offshoring reversals that while predicted a few years ago has not yet manifested itself with the frequency some had expected. That said the scenarios under which it occurs are becoming more apparent although the reporting of it is sometimes difficult to track down.  When the offshoring call centre services was climbing...
    by Tim at August 26th, 2010 at 12:08 am
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    Outsourcing works, but evaluate who will provide the service
    Outsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program with maximum efficiencies. You’ll benefit due to solutions that provide you the flexibility, reporting capabilities,...
    by Tim at May 28th, 2010 at 12:05 am
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    Jack in The Box drive through order travels 11,000 miles
    Outsourcing – it’s a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which we operate, namely North America but English speaking markets such as the UK, Ireland, Australia...
    by Tim at February 17th, 2010 at 12:02 am
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    Where next? An offshore, nearshore and domestic debate (part one)
    The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn’t most businesses be looking at record profits and shareholders breaking down the door to invest in such a successful strategy. As with most things the reality is quite different – the...
    by Tim at February 10th, 2010 at 12:02 am
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