BUSINESS CONTINUITY PLAN
Safeguarding your business against the impacts of a possible service interruption is a matter we take very seriously at our Toronto call centre. For businesses it is the ultimate ‘what if’ scenario that one would like to ignore but can’t. What would happen to your business in the event of a disaster?
Miratel has done far more than just think about this scenario. We have taken action; action that is documented in our comprehensive Business Continuity Plan (BCP) and tested regularly. The objective of our BCP is to minimize client downtime in the event of a disaster and protect against extended interruptions of critical services.
Contact us to learn more about the benefits of partnering with Miratel.
Overview of Business Continuity Plan
Our commitment to our clients goes beyond the ordinary. As part of our BCP, Miratel has a corporate owned full-functioning disaster recovery site with mirrored technology as detailed below. Our disaster recovery site is situated in Vaughan and independently houses:
- Nortel Phone System with Skill Based Call Routing Capabilities
- 40 CRA Stations with Customized Software
- 5 Management Work Areas
- 71 Concurrent Lines
- Private transparent network bridge connection
- Real-time data replication server
Above are just some of the reasons of why you can trust partnering with Miratel and benefit from our business continuity plan in conjunction with your next campaign. Contact us today to ensure your objectives are met and you get the results you expect.
Applications for Business Continuity Plan
In the event of a disaster all of our existing critical call centre services will benefit from the added security of our BCP.
Industries that we serve
Miratel’s business continuity plan was designed and implemented to safeguard the provision of services to all of our clients including fortune 500 companies and large national nonprofits. The industries that we are able to serve include:
- Marketing & Advertising
- Banking & Financial Services
- Direct Response
- Market Research
- Political Fundraising
- Nonprofit Fundraising
Additional benefits of Miratel’s Business Continuity Plan