CALL CENTRE & OTHER SERVICES - Miratel Solutions IncMiratel Solutions Inc

CALL CENTRE & OTHER SERVICES

For over a decade Miratel have provided call centre, online and lettershop services to some of North America’s most reputable businesses. Our cost effective solutions coupled with exceptional customer service have fostered lasting relationships that develop success for your brand, product or services.
Learn much about our broad scope of business services including call centre via the tabs below
Contact us to learn more about the benefits of partnering with Miratel.

 

  • Inbound Call Centre Servicescall centre toronto

    • The experience and depth of our team of managers and staff are well equipped to oversee and accommodate your program to maximum effect
    • Inbound call centre services have been a key component of the range of services we offer since 2000 with constant improvement and development aimed at improving client ROI
    • 24/7 services offered with full multilingual support
    • Secure expansive technology able to handle 60,000 plus calls per day
    • Scripting and call routing expressly tailored to your project goals
    • All of our key services are supported by a business continuity plan delivered by Miratel’s own external disaster recovery site, support that safeguards your business against service interruptions
    Learn more now by visiting our inbound call centre services page

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  • Outbound Call Centre Services

    • More than a decade of outbound call centre expertise encompassing 20 million calls, practical experience we will apply to your project
    • Flexible multilingual 24/7 coverage for dialing to accommodate all aspects of your program
    • Customized scripting and reporting designed to deliver maximum results to your project
    • Extensive data management and list segmentation experience, all developed to further your results
    • All of our key services are supported by a business continuity plan delivered by Miratel’s own external disaster recovery site, support that safeguards your business against service interruptions
    Learn much more now by visiting our outbound call centre services page

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  • Lettershop and Mail House services

    • Since 2003 Miratel have mailed over 50 million nonprofit donor documents
    • We house the capacity to process 10,000 envelopes per hour via our multiple high-output laser printers and mail equipment
    • Integrated support for your project with secure warehouse capacity for your stationery
    • Enhanced results tailored to your needs with customized online forms, reporting and tracking
    • Customized online forms, reporting and tracking specific to your online needs
    • All of our key services are supported by a business continuity plan delivered by Miratel’s own external disaster recovery site, support that safeguards your business against service interruptions

    Learn much more now by visiting our lettershop services page

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  • eBusiness Services

    • Secure online processes with intrusion detection to safeguard your transactions
    • Customized online forms, reporting and tracking specific to your online needs
    • Secure PCI compliant environment and CICA 5970 audited processes
    • Large simultaneous user capacity
    • Demonstrated up time greater than 99.8%
    • All of our key services are supported by a business continuity plan delivered by Miratel’s own external disaster recovery site, support that safeguards your business against service interruptions

    Learn much more now by visiting our eBusiness services page

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  • Data Management, Business Continuity Plan and other services

    • We offer a documented business continuity plan featuring tested action procedures to protect your business against possible service interruptions
    • Corporate owned disaster recovery site with full mirrored technology to seamlessly support your business in the event of an extended interruption to services
    • Extensive and thorough lead and list management experience
    • Data analysis and manipulation for target dialing to optimize results
    • Secure PCI Compliant data encryption
    • 24/7 video surveillance throughout our facility for added security
    Learn much more now by visiting our data management,business continuity plan and other services pages

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