Company history: Miratel Solutions Toronto contact centre / mail houseMiratel Solutions Inc


The founding partners, Angela Puzzolanti and Tracy Ritson, launched Miratel Solutions Inc. in April of 2000. What began as a 50 seat call centre has since grown to become a 325+ seat PCI certified contact centre and letter shop mail houses. 

Miratel contact centre history


In 2003 we decided to further supplement our ability to provide top drawer services by introducing our inhouse mailroom/letter shop division to enable our clients to work with a single vendor for the entire breadth of their projects. Our growth has been considerable to date with development driven by changing technology, growth in staff and improvements to our facilities to better support our customers.

Significantly in 2007 Miratel’s infrastructure was greatly enhanced by the purchase of a corporate-owned Business Continuity/Disaster Recovery site located in Vaughan, ON. This secondary location includes 45+ inbound/outbound web-enabled contact centre and management workstations with warehouse facilities and mirrored technology to safeguard client business from extended service interruption.

We believe in continuing to be the best at what we do, our growth has been due to our steadfast dedication to our core competence and proud reputation as industry-leading nonprofit fundraising professionals through long-term partnerships with some of Canada’s largest and most reputable charitable organizations. These clients continue to rely on Miratel’s expertise to support their key fundraising initiatives and on their behalf, Miratel has successfully completed more than 45 million donor interactions representing over $1.5 billion in gross fundraising revenue.

Contact us to learn more about the benefits of partnering with Miratel.


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