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About Miratel
Core Values
Why Partner with Miratel?  
Our Team
IT Infrastructure
   

Profile

IT infrastructure

Miratel offers superior technological solutions that allow us to provide flexibility and robust services to our clients. Our clients have access reliable to the latest technology to support our varied services including generator backup for uninterrupted power supply in the event of a power outage and a business continuity plan. Our IT is naturally a critical component in bringing your business the results you would expect from a leading North American Call center. We will work with you to customize a solution tailored to your projects needs and objectives to ensure your partnership with Miratel is successful.

Some of the technologies we utilize are:

Security
Internal Vulnerability Scanning
Web Facing Firewall
Anti-Virus/Anti-Spyware
Internal Web Filtering
Secure PCI Compliant data encryption
PCI Compliant credit card processing
24/7 Video Surveillance with motion detection and alarm monitoring
Physical Keypad Entry
Intrusion Detection
Real time monitoring of critical systems
Address Verification Software
Buzz entry with front desk sign in and badge protocol
Telephony
Skill-Based Call Routing
Real-Time Productivity Monitoring
Automated Customized Reporting
Front-Ended Call Routing
IVR & Personalized Greetings
230 Concurrent Lines
Nortel Contact Center Manager 6.0
Support
Redundant High Speed Internet
Natural Gas Back-Up Generator
Redundant Substation Electrical Feeds
Daily, Monthly, & Yearly Backups
Business Continuity Site with 40+ workstations
Offsite Data Replication Server
UPS Power Supply
Speech recognition software for accurate draw control
Network
48 Gbps Switched Network
1.5 TB Replicated Storage
160+ Stations with Customized Software
Data Qualification Software
Redundant and secure online purchasing presence
Data and reports on demand
Customized online solution with secured data entry forms
Dedicated report generation server with 24 hour delivery
Customized outbound calling modules
Mass email deployment software

 

Contact us today and Discover the Value of Excellence