Our Toronto call center provides the menu of services you would anticipate from a leading North American call center. We have the skills to forge custom made solutions that match your business needs in an ideal fashion. We can provide outsourced call center solutions to a wide variety of telephonic customer support. Our menu below details many of our typical service categories, for a more in-depth explanation or consultation to explore the best solutions for your business please contact us.
Miratel's Call Center service umbrella includes customized Inbound and Outbound Call Center Solutions such as:
Inbound Services:
Sales/Order Taking
Ticket Sales
DRTV Response
Customer Care
Technical Support
Overflow Support
Email Response
Event Registrations
Reservations
Business Continuity & Disaster Recovery
Catalogue Order Taking w/Inventory Control
Credit Card Merchant Account Management
Dealer Locator Service
Information Line
Up Sell/Cross Sell |
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Outbound Services:
Courtesy Calls
Sales and Lead Generation
Customer Care
Market Research
Loyalty & Retention
Fundraising
Surveys
Collections
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eCommerce:
Miratel ‘s Ecommerce services include:
Order Processing /Tracking
Shopping Cart
Electronic Notification/Ticketing
Online Chat
Hosting
Online Marketing
Email
Contact Management |
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Value added services (for all applications):
Daily Offsite Backups
Customized Reporting
Data Mining and Manipulation
Comprehensive Training
Flexibility |
