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Experienced Sales/Order Taking
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| Lottery Ticket Sales | DRTV Response | Catalogue Order Taking | Promotion Response | Donor Line |
| Available 24 hours a day, 365 days a year, Miratel ensures that you don’t miss any sales opportunities with fully integrated web-enabled services and best-in-class technology. We have the experience to handle large call volumes and support complex, feature-rich products. Miratel helps you grow your business, decrease costs and create a lasting impression with your customers. Our trained professionals process your customer orders promptly with precision while incorporating your brand message into the sales process. We convert inquiries into sales and first-time customers into repeat buyers. We cross-sell and up-sell to increase the value of each order and knowledgably respond to questions to help customers make a confident buying decision. Orders can be processed through a new or existing e-commerce solution or we will collect information in our order processing software and deliver it to you securely with data encryption. We recognize that your business needs are constantly evolving; we offer cost-effective, flexible, customized solutions so your options are limitless. |
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Superior Relationship Management
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| Customer Service Support | Lottery Customer Service | Information Line | Dealer Locator |
| Miratel has been providing exceptional customer service on millions of calls for over 10 years. Our unique blend of people, services and technologies enable us to engage in high-quality customer interactions. We treat each customer contact as an opportunity to enhance brand loyalty. Our team undergoes comprehensive training so that we are intuitively able to provide a superior customer experience. Our goal is to make sure that your customers remain repeat customers through expert customer care, quick resolution and a thorough understanding of your business model. Your customers gain a highly responsive, gracious, consistent, and personalized service delivered across multiple channels. |
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Proficient Reservations
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| Event Participation | Appointment Setting | Marketing Promotion Response |
Class/Seminar Registration |
| Miratel offers highly customizable solutions that include a full service platform for reservations, registrations and appointments. Whether it’s for a hotel, restaurant, event, seminar, travel agency or to help manage appointments, we can develop a proficient solution that exceeds your expectations and minimizes costs. Our team has years of experience processing reservations, appointments, and registrations for a broad variety of businesses. |
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Accomplished Business Support Services
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| Technical Support | Overflow Support | Business Continuity | Disaster Recovery | Whistle Blower Line |
| Miratel offers tailored Technical Support services for a diverse range of products. We also provide standby overflow services for organizations when anticipated call volumes exceed forecasts. If your organization’s mandate requires a Whistle Blower service, we provide a highly confidential reporting channel to help protect your company against fraud or unethical behaviour.
Miratel understands that the increasing dependency on computers and telecommunications for operational support poses the risk that a lengthy loss of these capabilities could seriously affect overall performance. As a result, we have established an infrastructure at a second location to protect against a possible disruption in service. Our Business Continuity and Disaster Recovery site is equipped with 40 web-enabled workstations and a replication service that securely backs up data from our head office on a real-time basis. This protects our clients from any interruption in service and safeguards you against any loss of critical data. |
Value Added Services:
List Segmentation | Customized Flexible Reporting | Customized Scripting | Data Mining and Management | Credit Card Merchant Account Management | PCI Compliant Credit Card Processing | 24 x 7 x 365 Live Answer | Multi-lingual | Business Continuity Plan to minimize downtime | 24 hour DNC registration | Daily Off-site backups |
