miratel solutions inc.
This Web Accessibility icon serves as a link to download eSSENTIAL Accessibility assistive technology software for individuals with physical disabilities Home Contact Us Get A Quote 1.866.MIRATEL
video 10 year blog
Services Overview
Outbound Call Center  
Inbound Call Center  
Fundraising  
Lottery Management  
Letter Shop Fulfillment
e-Commerce
Business Continuity
Value Added Services

Services

outbound call center

Expert Relationship Management
Lottery Customer Service | Courtesy Calls | Customer Care | Loyalty and Retention | Political Calling | Win-Back | Third Party Verification

Skilled Telemarketing
Fundraising for health/cause-based charities, Teams, Associations, Arts and Cultural Organizations | Product/Service Sales | Member/Donor Procurement | Lottery Courtesy Calls

Professional Market Research Survey
Customer Loyalty | Patient Satisfaction | Brand Awareness | Competitive Analysis | Product Evaluation | Employee Retention| Market Intelligence

   

Expert Relationship Management

Lottery Customer Service | Courtesy Calls | Customer Care | Loyalty and Retention | Political Calling | Win-Back | Third Party Verification
Miratel handles multiple courtesy call and relationship management projects, each tailored to meet the unique and dynamic needs of each client. Courtesy calls offer a great way to confirm appointments, evaluate a recent customer experience, remind customers that a payment is due, or as a follow-up to ensure that customers are satisfied with their products or services. A "loyalty" call is another type of courtesy call whereby customers are contacted to notify them of special programs like sales and special marketing programs or events, or to celebrate their birthday or membership anniversary. Another common courtesy call category is "welcome" calls, where a company reaches out to strengthen rapport with new customers in an effort to ensure long-term allegiance to their brand. Miratel offers a proactive way for businesses to reach out to their customers, reinforcing customer value while building customer satisfaction and brand loyalty. We achieve results by developing a team that is expertly trained, motivated and has a genuine ability to connect with your customers.
   

Skilled Telemarketing

Fundraising for a variety of organizations | Product/Service Sales | Member/Donor Procurement | Lottery Courtesy Calls
Our clients rely on us to deliver a variety of Outbound Telemarketing services for both business-to-business (B2B) and business-to-consumer (B2C) projects.  Our highly motivated team of experienced sales professionals participates in extensive training which provides clearly defined objectives and product knowledge resulting in a comprehensive understanding of the sales targets and the products or services offered.  Each telemarketing campaign is complimented by a Project Manager to oversee and drive results from the sales team.  Our B2B and B2C Outbound Telemarketing solutions give you the means to increase sales revenue, excel at customer care and maximize the profit potential for your existing or expanding marketplace.   As an extension of your business akin to a transparent sales force, we combine expert B2B and B2C sales experience with superior operational processes, reliable technology and proven results. 
 

Professional Market Research Survey

Customer Loyalty | Patient Satisfaction | Brand Awareness | Competitive Analysis | Product Evaluation | Employee Retention| Market Intelligence

Miratel specializes in quantitative Market Research.  Market Research through surveys is the most effective way to collect information on changing market trends, potential areas of growth, understanding customer behaviour, product assessments, buying patterns, evaluating the customer experience or measuring the competition.  Whether you want to find out what your customers desire, what they like or dislike about your product or service or to help increase brand awareness, we can develop a solution that gives you the answers you need to better understand what drives customer loyalty to your brand.

 

Value Added Services:

List Segmentation  |  Customized Flexible Reporting  |  Customized  Scripting  |  Data Mining and Management Credit Card Merchant Account Management   |  PCI Compliant Credit Card Processing  |  24 x 7 x 365 Live Answer  |  Multi-lingual  | Business Continuity Plan to minimize downtime  |  24 hour DNC registration | Daily Off-site backups

Contact us today and Discover the Value of Excellence