 |
General Orientation - our code of conduct,
discipline policy, evaluation schedule, remuneration plan,
office security and client confidentiality. |
|
Interaction Skills - telephone and
Internet etiquette, general inbound and outbound skills,
workstation navigation, role-playing, script flow, and
multi-tasking skills. |
|
Sales Training - voice inflection,
tone, overcoming objections, closing skills and motivation.
|
|
Customer Service modules - quality
assurance outline, comprehension skills, handling irate
customers, and complaint resolution. |
|
Program Requirements - covering goals,
practices, scripting, FAQ's, and other program details |
Contact
us to learn more about the benefits of MiraTel as a partner.
|
