Why Choose Miratel Call Centre | Toronto inbound/outbound call centreMiratel Solutions Inc

WHY CHOOSE MIRATEL

Choosing who to partner with is a critical decision that you face. Trusting your business to an outside source can be a difficult transition to make. Miratel understands this and as your brand ambassadors, our dedication to delivering best-in-class customer service with every interaction will quickly give you ease of mind. We are one of the nation’s premier contact centres with over a decade of experience in providing high-quality, cost-effective inbound and outbound call centre services, lettershop mail house solutions and web-based support along with specialized telephone fundraising services, lottery management, online fundraising and donor receipt and mail processing.

Our business model is based on building long-term relationships. We do this by taking a partnership approach to form a proactive alliance that will ensure that optimal strategies are created to support, retain and grow your business. Our experience, expansive services, advanced technology, scalable capacity and flexible, quality results-focused team will bring tangible value to your business project(s).

Contact us to learn more about the benefits of partnering with Miratel.

 

    • 24/7 Video Surveillance and Alarm Monitoring
    • Documented Business Continuity Plan including Disaster Recovery Site
    • PCI DSS SAQ D certified means Miratel is committed to safeguarding your data by utilizing ‘best practices’ for security in the delivery of all services
    • A natural gas generator and in-house UPS protects our systems – and your business – against power outages and surges
    • Advanced tools and expansive technology make up our robust infrastructure to streamline processes, maximize productivity and improve your bottom line
    • 100% customized routing, scripting and reporting tailored to the objectives of your project from the first point of contact to data delivery
    • We partner with reputable, industry leading vendors for additional hardware and software support to further strengthen our commitment to connecting your customers with your business 100% of the time
    • Miratel believes in the benefits of the highest quality technology solutions and continues to make investments to ensure our services remain cutting edge to give you the advantage needed in today’s market
    • Our business model is based on building long-term relationships and our people are vital to that success
    • We have an experienced team with expertise in every segment of our operations and a reputation for delivering innovative solutions
    • Our team are responsive and enthusiastic and bring a history of exemplary results
    • As your brand ambassadors, our team will be dedicated to ensuring the best in class customer experience with every interaction
    • Proven dedication to secure management of client data
    • A commitment to the highest standards of office conduct and business ethics
    • 100% green powered facilities
    • Established employment equity program, AODA Certified & workplace governed by diversity policy
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